Shipping Policy

PLEASE BE PATIENT AND WAIT 1–5 WEEKS FOR YOUR ORDER TO ARRIVE. SHIPPING TIMES ARE ESTIMATES AND MAY BE SUBJECT TO DELAYS. CONTINUOUS UPDATES, INCLUDING ANY SHIPPING DISRUPTIONS (IF ANY), ARE REGULARLY SHARED ON OUR INSTAGRAM PAGE.

FOR PRE-ORDERS, ADDITIONAL TIME IS REQUIRED FOR PRODUCTION AND FULFILLMENT. ESTIMATED WAIT TIMES RANGE FROM 4–9 WEEKS, AND DELAYS ARE MORE LIKELY. IF YOUR ORDER EXCEEDS THE ESTIMATED TIMEFRAME, YOU MAY REQUEST A REFUND.

WE STRIVE TO SHIP ALL ORDERS IN A TIMELY MANNER. HOWEVER, ONCE AN ORDER IS PROCESSED, IT CANNOT BE MODIFIED OR CANCELLED.

AS SOON AS YOUR ORDER HAS BEEN HANDED OVER TO THE SELECTED CARRIER, YOU WILL RECEIVE A SHIPPING CONFIRMATION BY EMAIL.

IF AN ORDER IS RETURNED TO SENDER FOR ANY REASON, WE ARE NOT RESPONSIBLE FOR THE RETURN. IF YOU WOULD LIKE YOUR PACKAGE RESHIPPED, YOU WILL NEED TO PURCHASE A NEW SHIPPING LABEL AND EMAIL IT TO US AT CONTACT@EUCLYPTIK.COM.

INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES, TAXES, OR IMPORT FEES. THESE CHARGES ARE BEYOND OUR CONTROL AND ARE NOT INCLUDED IN YOUR PURCHASE. WE CANNOT CALCULATE OR COVER THESE FEES IN ADVANCE. THEY WILL BE BILLED TO YOU UPON DELIVERY. PLEASE CONSULT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION BEFORE PLACING YOUR ORDER.

WE ARE NOT LIABLE FOR PACKAGES THAT ARE LOST OR STOLEN DURING TRANSIT. ONCE A PACKAGE IS SCANNED BY THE CARRIER, IT FALLS UNDER THEIR JURISDICTION.

WE ARE NOT LIABLE FOR ANY INCORRECT ADDRESSES GIVEN ON ANY ORDERS. THE BUYER MUST PAY THE FEES FOR THE ITEM TO BE RESHIPPED AS THEY TAKE FULL RESPONSIBILITY. HOWEVER, IF AN ORDER HAS NOT SHIPPED YET, ADDRESS CHANGES CAN BE MADE.

IF YOUR TRACKING INFORMATION SHOWS THE PACKAGE WAS DELIVERED, BUT YOU HAVE NOT RECEIVED IT, PLEASE CONTACT YOUR POSTAL PROVIDER TO FILE A LOST PACKAGE REPORT